A Guide to Hiring the best House Cleaner in Nairobi
If you are looking at hiring a house cleaner then there’s some things you’ll need to know. At Bestcare Cleaners we always have new cleaning inquiries and an important factor to clients and the management team are questions about who we employ, their qualifications and training as well as what security checks are in place.
So we thought we’d shed some light on how the Bestcare Cleaners team is selected, the qualities our team members have, our expectations and training regime. This guide will be helpful if you’re looking at hiring a house cleaner – you’ll know exactly what you can expect from your cleaner.
Also, if you are seeking to become a team member with Bestcare Cleaners you can use this guide to learn more about our employment process and what is required.
Why Choose Bestcare Cleaners?
At Bestcare Cleaners our core focus is professional residential cleaning using eco-friendly products and methodology. We aim to deliver a house cleaning service that exceeds your expectations while ensuring we are keeping your home, family, pets and our cleaning team safe by not using any toxic chemicals. You might like to learn more about green cleaning by reading our article, Reasons to Choose Green Cleaning.
We offer flexible employment opportunities to our team so that their hours can fit in around our clients and their own lifestyles and family commitments. We also aim to employ people in local areas so they don’t have to travel long distances to client’s homes.
What Areas of the Home are Cleaned?
We clean just about all areas of your home and this varies for each client and their requirements. A member of the Bestcare Cleaners management team will arrange an initial meeting with new clients to ensure we have a clear understanding of what they would like cleaned in their homes. This is then agreed upon and you’ll get to meet your cleaner as they get started. As a general guide the areas of house cleaning services we offer include:
- Kitchen cleaning and washing dishes
- Bathroom cleaning
- Bedroom cleaning, changing sheets and making beds
- Living area cleaning
- Home office cleaning
- Dusting, vacuuming and mopping
- Laundry cleaning
- Clothes washing and ironing services
- Regular and casual cleaning services
- Carpet cleaning services
- Spring cleaning services
- Move-in and move-out cleaning services
We also perform regular follow ups both with our clients and conduct home inspections to ensure everything is running smoothly and cleaners are performing their role correctly. Our Supervisors are always available to discuss and adjust any aspects of your home cleaning. This is a very important part of our Quality Assurance process.
Experience and Training
We thoroughly train all our team members individually so they have an understanding of the green cleaning products as well as how they are best used. Our extensive training program also offers hands-on training so that new team members learn how to safely clean without causing injury to themselves in compliance with our Health and Safety Policy.
Our house cleaning team is fully supported by our management and training team and we regularly have training sessions to revisit and review our cleaning methods as well as introducing any new cleaning products. New team members are placed with an experienced ‘buddy’ who will have them learn on the job as well. This helps with the hands-on experience when initially beginning with our team.
While prior cleaning experience is not expected, the willingness to learn and being a diligent and reliable team member is very important to us. It is expected that our team members also have a valid driver’s licence and a reliable car.
What Qualities Do We Look For?
Our team members are energetic individuals who enjoy what they do. They have pride in their work, are diligent and reliable. As most of our team members work autonomously, we do require our team members to have the following qualities:
- Diligent and attentive to detail
- Eagerness to learn
- Ability to work autonomously
- Positive attitude
- Highly energetic and fit
- Reliable and trustworthy
- Respectful and punctual
- Care for the environment and people
What Security Checks Are In Place?
We understand your home is your personal haven and sanctuary and we take security very seriously. We are very selective about the people we employ. New applicants are thoroughly screened and checked before becoming Bestcare Cleaners employees.
We do not hire any sub-contractors or contractors which is important to our clients, so they know exactly who is coming to their home. This also means that our team is covered by WorkCover and are insured for public liability and any damages.
Our recruitment program is rigorous and each applicant will go through an initial phone screening. If successful they are invited to interview and are subject to background checks, identification checks, employment history is reviewed, and references are checked before being offered a house cleaning position.
We also assess an employee’s reliability and character to ensure they are a good fit for our team.
What Hours are Expected?
Given that Bestcare Cleaners is very aware of work-life balance we like to offer our cleaning team flexible working arrangements to fit around our clients as well as our team members. We create our rosters based on employee availability and the client’s requirements.
We generally offer a minimum of 15 hours a week of casual employment (Monday to Friday) and our preference is to hire cleaners in local areas to minimise travel. This means that we attract many women and men who like to work around their family commitments and often work during school hours after they have dropped off their children at school or childcare.
When you are a client, this means that you’ll most likely have a mature team member who is diligent and reliable, and one who also respects your home environment.