Cleaning your house: How our cleaners do it
How our cleaners get cleaning your house done : When it comes to house cleaning there are many factors homeowners should consider when engaging a cleaning service and having service providers come into their home environment.
Bestcare Cleaners has been providing quality house cleaning services for over 10 years. We are an established and reputable family-owned business. The Bestcare Cleaners Services team and our clients become part of our extended family. Our primary points of difference include:
- We only use eco-friendly cleaning products which ensure the safety and health of our clients, our staff, and our environment.
- We have a dedicated team of cleaning professionals employed with us and do not use any independent operators or subcontractors.
- We have robust systems, procedures, and processes in place to ensure our clients receive exceptional residential cleaning services.
Bestcare Cleaners Services is incredibly proud to have survived the recent pandemic, which of course was not without its challenges. We remain committed to servicing our clients and community with exceptional residential cleaning services. Here we proudly explain our processes, our people, and our difference….
Our Process
Bestcare Cleaners Services has built a solid reputation over the years for professional and reliable eco-friendly cleaning services. Our clients and our team members are valued as the most important part of our business.
Bestcare Cleaners Services has robust systems and processes in place to ensure the efficient delivery of residential cleaning services. Our teams are thoroughly inducted and trained with our specific systems and eco-friendly cleaning products. This process includes the workplace, roles and responsibilities, the importance of health and safety, and our policies and procedures.
We are committed to providing customer excellence and place a huge emphasis on client care. Regular communication is key for us, and we maintain contact with all our clients to ensure our Quality Assurance Program is maintained at the highest possible level. Our robust systems and processes are in place to ensure the efficient delivery of residential cleaning services.
The essential values Bestcare Cleaners Services conveys to clients include:
- A reliable and trustworthy cleaning service
- Safe, natural, eco-friendly cleaning products will be used
- Our dedicated team are approachable, friendly and helpful
- Our company is diligent and has quality assurances in place.
In addition to residential cleaning, we offer our services to the following sectors:
- NDIS clients
- Aged care clients
- Special needs clients.
When you engage with Bestcare Cleaners Services, you can expect to receive an exceptional level of customer service. The client experience is important to us – from your first inquiry right through to your cleaning service and beyond.
If you are considering hiring a cleaning company, we recommend reading 5 Things to Consider Before Hiring a Cleaning Company. This guide will help you prepare some important questions for anyone you are looking to work with.
Our People
We are committed to employing reliable staff who are dedicated to providing an exceptional level of service to our clients. The team is carefully selected and each member undergoes extensive training to ensure the best outcomes for our clients. We aim to have the same cleaner servicing clients each time and avoid using short-term contractors such as students and backpackers.
In recent years, our industry has been affected by employment challenges due to the pandemic. During lockdowns, we were unable to provide services due to legislative requirements. Now we are back to servicing our clients and starting to also take on new clients. We offer further development and training opportunities, and also above award wages to ensure we attract and maintain a dedicated.
You can rest assured our team members are responsible, thoroughly screened and police-checked. This helps to ensure the safety and integrity of your home while we maintain a stable team. Bestcare Cleaners Services does not use contractors for cleaning, instead we employ our cleaners. This means that you will have a dedicated cleaner, rather than a different contractor for each service. It also ensures your cleaner is covered by insurance, WorkCover, workplace safety, and all legislative requirements.
Our supportive team environment enables our people to work under great conditions, with a high level of flexibility to support work-life balance and be employed in their local area. You may also like to read our article, A Guide to Hiring a House Cleaner for more information.
Many people don’t realise the detrimental impact on health and the environment when using chemical-based cleaning products. Some chemicals can cause acute, short term and also chronic, long-term diseases and illnesses.
When we established our business it was important to us that we only use eco-friendly cleaning products. We can guarantee that our products are locally produced and certified eco-friendly. We have sourced a range of high quality and certified eco-friendly cleaning products. These products are free of chemicals that can be harmful to your family, to our cleaners, or to the wider environment. What’s more, we’ve selected these products because they really work.
Our residential cleaning services include:
- Regular cleaning
- Casual cleaning
- Spring cleaning
- Vacate cleaning
- Carpet steam cleaning
- Ironing services
- Window cleaning (internal only)
- Upholstery cleaning
- Grout and tile cleaning
- Washing and laundry services
- Electrostatic eco-spray mist
- Deep cleaning and disinfectant services
Our frequency of service is determined by our clients and can include:
- Weekly
- Twice weekly
- Fortnightly
- Monthly
- Bi-Monthly
- For property inspections, when clients are selling or renting their home
- Once Off (for eg, spring cleaning, move-in or out cleaning, end-of-lease cleaning).
Bestcare Cleaners Services backs all the services offered with a 100% guarantee. If you are not happy, we’ll return and do the job again until you are. Our priority is that our clients are completely satisfied.