Frequently Asked Questions

OUR FREQUENTLY ASKED QUESTIONS

These are the frequently asked questions about the professional cleaning services that we offer for homes and offices. They questions and answers will guide you to get some information and ideas about what we can do for you. Feel free to peruse through them. Alternatively, you can also call us on 0722554435 or send a message to our whatsapp support here

Here are some frequently asked questions about Bestcare cleaning servicesNairobi

What Cleaning services does your company offer?

Bestcare Cleeaning Services Nairobi offers a wide range of services including regular cleaning, deep cleaning, move-in or move-out cleaning, carpet cleaning, window cleaning, and more. The services offered may vary depending on the company and the location. We serve Nairobi and the rest of Kenya

How much does a cleaning service cost?

Bestcare Cleaning Services Nairobi cost of a cleaning service depends on the size of the space being cleaned, the type of cleaning required, and the location. Reach out to our support on 0722566999 to inquire about the cost of the cleaning services that you need.

Are you licensed and insured?

We are a reputable cleaning services companies, legally covered, licensed and insured. We have the necessary permits to operate and have liability insurance to protect both our employees and clients in case of any accidents.

Can I customize the cleaning services I need?

Yes, you can customize the cleaning services you need. We offer a variety of services, and you can choose the ones that suit your needs and budget.

Do I need to provide cleaning supplies and equipment?

We provide their own cleaning supplies and equipment, but it’s important to confirm this with the company before hiring them. We offer discounts if you provide your own supplies and equipment.

How often should I have my home or office cleaned?

The frequency of cleaning depends on your personal preference and the level of traffic in your home or office. For homes, weekly or bi-weekly cleaning is common, while offices may require daily cleaning.

What if I’m not satisfied with the cleaning?

If you’re not satisfied with the cleaning, you should contact us company immediately. We work hard to achieve and surpass our satisfaction guarantee and will work with you to address any issues and ensure that you’re happy with the service.

Is it safe to have a cleaning service during the pandemic?

We have implemented safety protocols to protect their employees and clients during the pandemic. These protocols may wearing masks, using gloves, and following social distancing guidelines.

Can I trust the cleaning staff in my home or office?

As mentioned, we are a reputable cleaning services company and we conduct background checks, and train their employees to ensure that they are trustworthy and reliable. However, it’s always a good idea to keep valuables locked up and secure during the cleaning process.

How do I pay for cleaning services?

We accept payment by credit card, cash, or check. We work based on one off cleaning services payment after services and a periodic contractual cleaning services plan-based payment system.

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