What if cleaners miss something?
By Cleaner-Kenya (Cleaner.co.ke)
Key Points:
- Professional cleaning services maintain quality control systems and welcome feedback when areas are missed
- Most reputable companies offer re-cleaning guarantees within 24-48 hours at no additional cost
- Communication is essential—provide specific details about missed areas for prompt resolution
- Regular checklist reviews with your cleaning service ensure all areas receive proper attention
- Prevention through clear expectations and detailed walk-throughs reduces the likelihood of oversights
No cleaning service is perfect, and even the most experienced professionals occasionally miss a spot. Whether it’s a dusty corner, a forgotten bathroom fixture, or an overlooked surface, discovering that your cleaner has missed something can be frustrating, especially when you’ve paid for the service. However, understanding how to handle these situations professionally can make all the difference in maintaining a positive relationship with your cleaning provider.
The Reality of Human Error
First, it’s important to recognize that cleaning is a detail-oriented job performed by humans, and occasional oversights can happen. Factors such as time constraints, distractions, new team members, or simply the vast number of surfaces in a home can contribute to missed areas. Professional cleaning companies understand this reality and typically have systems in place to address concerns when they arise.
Immediate Steps to Take
When you notice a missed area, document it with photos if possible and contact your cleaning service promptly. Most reputable companies in Kenya, including Cleaner-Kenya, prioritize customer satisfaction and want to know when something hasn’t met expectations. The sooner you report the issue, the easier it is for them to rectify it, often during the same day or within 24 hours.
Be specific in your communication. Rather than saying “the cleaning wasn’t thorough,” explain exactly what was missed: “The kitchen countertops weren’t wiped down” or “The bathroom mirror still has streaks.” This clarity helps the cleaning team understand precisely what needs attention and prevents future oversights in the same areas.
Understanding Service Guarantees
Most professional cleaning services offer satisfaction guarantees or re-cleaning policies. These typically allow clients to request a return visit within 24 to 48 hours if they’re unsatisfied with any aspect of the cleaning. This policy demonstrates the company’s commitment to quality and gives them an opportunity to make things right. When booking a cleaning service, always inquire about their guarantee policy and the process for requesting additional attention to missed areas.
Prevention Through Communication
The best approach to avoiding missed areas is prevention through clear communication. Before the first cleaning session, conduct a detailed walk-through with your cleaning team or provide a comprehensive checklist of priority areas. Discuss any specific concerns, hard-to-reach spots, or areas that require special attention. Many cleaning companies allow you to create customized cleaning plans that ensure your most important areas always receive attention.
Building a Partnership
Think of your relationship with your cleaning service as a partnership rather than a transaction. Regular feedback—both positive and constructive—helps your cleaners understand your expectations and improve their service over time. If certain areas are consistently missed, it may indicate a need to adjust the cleaning schedule, add more time to appointments, or provide clearer instructions about your priorities.
When to Consider Changes
While occasional missed spots are normal, consistent quality issues may signal it’s time to reconsider your cleaning arrangement. If problems persist despite clear communication and multiple opportunities for improvement, you may need to explore alternative services that better meet your standards.
Remember, professional cleaning companies genuinely want satisfied clients. They rely on positive reviews and repeat business, so addressing missed areas promptly and professionally typically results in improved service and a stronger working relationship. Your home deserves to sparkle, and a good cleaning service will work diligently to ensure it does.
For reliable, professional cleaning services in Kenya, visit Cleaner.co.ke or contact Cleaner-Kenya today.