What Happens If I’m Not Satisfied with the Cleaning? › FAQ

What Happens If I’m Not Satisfied with the Cleaning?

At Cleaner-Kenya (cleaner.co.ke), we take pride in delivering top-notch cleaning services to ensure our clients’ homes and offices are spotless. However, we understand that sometimes the results may not meet your expectations. If you’re not satisfied with the cleaning service, here’s what you can do and how we handle such situations to ensure your complete satisfaction.

1. Immediate Feedback & On-Site Resolution

If you notice any areas that were missed or not cleaned to your standards, inform the cleaner before they leave. Most issues can be resolved immediately by having the cleaner redo the specific areas.

• Politely point out the overlooked spots.

• Give clear instructions on what needs to be corrected.

• Supervise the re-cleaning to ensure it meets your expectations.

Our cleaners are trained to be responsive and accommodating, so don’t hesitate to speak up.

2. Contact Cleaner-Kenya Customer Support

If the cleaner has already left or you’re still unhappy after on-site corrections, reach out to our customer support team within 24 hours of the service.

• Call/WhatsApp: [Insert Contact Number]

• Email: [Insert Support Email]

• Website: cleaner.co.ke

Provide details such as:

• Your booking reference

• Areas of concern (with photos if possible)

• Specific cleaning tasks that were not done properly

3. Free Re-Cleaning or Partial Refund

Depending on the situation, we offer two solutions:

A. Free Re-Cleaning

• We’ll send another cleaner (or the same one if preferred) to redo the unsatisfactory areas at no extra cost.

• Available if reported within 24 hours.

B. Partial or Full Refund

• If a re-clean isn’t feasible, we may offer a partial or full refund based on the severity of the issue.

• Refunds are processed within 3-5 business days.

4. How We Prevent Future Issues

Your feedback helps us improve. We take every complaint seriously and:

• Retrain cleaners based on recurring issues.

• Update our quality checklist to avoid similar mistakes.

• Blacklist underperforming cleaners if necessary.

5. Tips to Ensure a Smooth Cleaning Experience

To minimize dissatisfaction:

• Provide clear instructions when booking (e.g., focus areas, special requests).

• Remove clutter before the cleaner arrives.

• Be available (or leave detailed notes) for guidance.

Conclusion

At Cleaner-Kenya, your satisfaction is our priority. If you’re ever unhappy with our service, we’re committed to making it right—whether through a re-clean, refund, or other resolutions. Don’t stay silent; let us know so we can improve!