Are There Additional Fees for Special Cleaning Requests? › FAQ

Are There Additional Fees for Special Cleaning Requests?

When hiring a cleaning service, whether for your home or office, you might have specific cleaning needs that go beyond the standard package. These could include deep cleaning, handling tough stains, or specialized tasks like carpet shampooing or post-construction cleanup. Naturally, this raises an important question: Are there additional fees for special cleaning requests?

At Cleaner-Kenya (cleaner.co.ke), we believe in transparency, so let’s break down what constitutes a special cleaning request, when extra charges apply, and how pricing is determined.

What Counts as a Special Cleaning Request?

Standard cleaning services typically cover routine tasks such as:

• Dusting and wiping surfaces

• Vacuuming and mopping floors

• Cleaning bathrooms and kitchens

• Taking out trash

However, special cleaning requests usually involve:

• Deep cleaning (detailed scrubbing of grout, appliances, baseboards, etc.)

• Move-in/move-out cleaning (thorough cleaning of empty properties)

• Post-construction cleaning (removing dust, debris, and residue after renovations)

• Carpet and upholstery cleaning (shampooing or stain removal)

• Window cleaning (interior and exterior)

• Disinfection services (beyond regular sanitization)

• Specialized stain removal (grease, mold, pet stains, etc.)

Since these tasks require extra time, labor, and sometimes specialized equipment or cleaning agents, they often come with additional costs.

How Are Additional Fees Determined?

Several factors influence the pricing of special cleaning requests:

1. Scope of Work

The more intensive the cleaning task, the higher the cost. For example:

• A basic carpet spot clean may have a small added fee.

• A full carpet shampoo for an entire house will cost significantly more.

2. Time and Labor

Special requests often take longer than standard cleaning. If a task requires multiple cleaners or extended hours, the price will reflect that.

3. Equipment and Supplies

Some jobs require industrial-grade equipment (e.g., steam cleaners, pressure washers) or specialized chemicals (e.g., mold removers, heavy-duty degreasers), which may increase the cost.

4. Frequency of Service

One-time deep cleans are usually priced higher than recurring maintenance cleanings.

5. Location and Accessibility

Hard-to-reach areas (high windows, tight spaces) or remote locations may incur extra charges due to logistical challenges.

How Cleaner-Kenya Handles Special Cleaning Requests

At Cleaner-Kenya, we provide upfront pricing to avoid surprises. Here’s how we ensure fairness:

• Free Quotes: We assess your needs and provide a customized quote before starting work.

• Transparent Pricing: Any extra fees are clearly communicated in advance.

• Flexible Packages: You can choose add-on services (e.g., oven cleaning, fridge sanitization) for an additional cost.

Tips to Minimize Extra Costs

• Bundle services: Schedule deep cleaning along with regular cleaning for better rates.

• Prepare the space: Declutter beforehand to help cleaners work efficiently.

• Communicate clearly: Specify your needs upfront to get an accurate quote.

Yes, special cleaning requests often come with additional fees due to the extra effort and resources required. However, with Cleaner-Kenya, you’ll always receive honest pricing and top-quality service tailored to your needs.

Need a specialized clean? Contact us today at cleaner.co.ke for a free, no-obligation quote!

Cleaner-Kenya – Your Trusted Cleaning Partner in Kenya.