When it comes to providing hospital cleaning services in any medical facility, there’s more at risk than just not getting the job done. Patient safety and infection control are priority #1. To ensure we’re doing our part to help hospitals reach their patient recovery goals, Bestcare Cleaners Nairobi has a 54 procedure certification course for franchisees and their employees who provide cleaning services to hospitals, surgery centers and any other critical medical account. Check out just some of the procedures of Bestcare Cleaners Nairobi’s training program that is proven to reduce HAI’s in your facility.

Bestcare Cleaners Nairobi Kenya Training

Bestcare Cleaners Nairobi Kenya Training program provides extensive training manuals detailing policies and procedures on many subjects. The following represents just a few of the 54 procedures covered; including infection control, Joint Commission, HIPPA, operating room disinfection and maintaining healthcare floors. Along with the training manual are training videos that cover the complete EVS program. EVS employees are trained to understand the concepts of disinfection, and are technically proficient to provide quality services to your facility. EVS staff is required to pass the written competencies of the 54 procedures within the EVS Program. The following is an overview of the areas covered in the Bestcare Cleaners Nairobi Kenya training program.

Theory of Infectious Cleaning

This training focuses on the importance of preventing the spread of harmful pathogens through the implementation of proper Environmental Services (EVS) procedures. The training discusses common EVS and medical terms, builds understanding of aseptic cleaning, presents information relative to Material Safety Data Sheets, and outlines the chain of infection in the hospital. The program also reviews each part of the chain with emphasis on Source Method of Transmission and Susceptible Host, illustrating Personal Protective Equipment (PPE), worn and used by housekeepers, demonstrating strict procedures for gowning and removal of protective clothing. The training also covers personal hygiene, correct hand washing procedures and many other technical details.

Body Substance Isolation

This training explains in detail the proper implementation of Body Substance Isolation (BSI), also referred to as Universal Precautions, in hospitals and medical institutions. The importance of wearing PPE is presented. Also, Bestcare Cleaners Nairobi training demonstrates the procedures for the proper handling of infectious waste, blood, and other human or chemical matter. This training puts into perspective the importance of preventing problems before they happen.

Cleaning the Occupied Patient Unit

This training explains the procedures EVS staff follows when cleaning occupied units. This program shows how to improve sanitary conditions and prevent the spread of germs. A comprehensive list of environmental service tasks, including high and low dusting, wiping, sanitizing floor care, trash removal, and organizing the room is presented. The training shows a step-by-step approach to cleaning and reinforcing questions are asked throughout the program.

Cleaning the Patient Rest Room

This training explains the procedures to properly sanitize patient rest rooms. It demonstrates efficient preparation and organization of an EVS cart. It also examines the “liquid” method of cleaning rest rooms and discusses linen removal, rest room odor control, loading of dispensers, and end shift duties. It features steps to clean and disinfect: the toilet, sink and counter, shower and/or tub, mirrors and splash marks. It shows how to perform high dusting, trash removal and relining, dust mopping as well as wet mopping, and restocking supply items. Rest room cleaning is an extremely important function of the Environmental Services department.

Cleaning the Operating Room

This section reviews the risk of infection in the operating room and importance of maintaining maximum operating room cleanliness. It shows proper handling of blood and body waste receptacles, and how to re-supply the operating room. The program demonstrates how to remove soiled linen from the operating room, remove trash and debris, clean operating room table, overhead lights, walls, floor, arrange operating room furnishings, and to inspect for exceptions. The training follows OSHA federal guidelines and PPE mandates. The training will show the environmental service staff how to perform each cleaning task efficiently and professionally.

Carts, Closets, Equipment & Supplies

This training will show the proper procedures for loading environmental service carts, maintaining equipment, managing the environmental service closets and using cleaning supplies. The training shows how these preparations improve efficiency, simplify EVS tasks and help avoid subsequent cleaning errors. Program will discusses each of these specific subjects: Supply closets, equipment, and chemical supplies, supply item care, dust and wet mops, buckets, wringers, and carts. This is a video that can actually make money for the Environmental Services Department. This program encourages and promotes taking care of equipment and other items so they last longer.

Stripping and Finishing Healthcare Facility Floors

This module explains the theory and proper equipment and procedures for professionally stripping old floor finish, then preparing and recoating hard floor surfaces. We analyze the various types of stripping chemicals, including liquid and pre-measured. We demonstrate the importance of following chemical instructions and discuss complete floor machine operation and maintenance, including pads and brushes. The EVS employee is shown how to properly move and replace hospital furnishings and how to prepare to refinish a floor, clear the area of furnishings, post cautions signs, strip and rinse the floor and check for dryness, apply new finish to floor, return furnishings and inspect.

Healthcare Facility – Daily Floor Maintenance

This program covers the daily maintenance procedures for carpet and resilient tile floors. To-dos include: Large Industrial vacuums, tank type vacuum cleaners, hose attachments, “Hooky” hand drives suits, Selection and use of dust mop heads, gum removal, toy brooms, radiator brushes and dustpans. Content explains using disposable mop heads and many other relevant daily floor maintenance topics, upright vacuum cleaners, moving furniture, start positions of furniture, and working around computers.

Recognized by the Association for the Healthcare Environment (AHE) for technical and fundamental soundness, as well as clinical and scientific accuracy, Bestcare Cleaners Nairobi’s training programs ensure task, frequency and the use of proper procedures when using chemicals and equipment during cleaning assignments. Each manager, supervisor and employee is required to understand and pass a written exam relative to subject proficiency. This training is required annually with modification inputs as needed.

High Speed Healthcare Facility Floor Maintenance Manual Methods

Explains the theory and practices of high-speed burnishing used to restore resilient hard floor surfaces in addition to repairing scuffs marks without build-up. Describes how to extend the life of floor finish and maintain a just finished “wet look.” Review of necessary equipment and chemicals, including use of floors pads and drive blocks plus equipment maintenance. The training introduces the following procedures: Preparing the floor, dust mopping, how to apply high-speed finish, perform high-speed burnishing, and how to maintain equipment and care for supplies.

Maintaining Healthcare Facility Carpet

This training takes a deep down look at carpet, and outlines three methods of carpet cleaning for medical facilities. These methods are: hot-water extraction, rotary floor machine shampooing, & the spin-pad bonnet method the program shows how to: Prepare carpet to be cleaned, clearing the area of furnishings, posting caution signs, removal of stains, replacing furnishing, inspecting work, and returning equipment and supplies. Carpet is fast becoming a popular floor covering. It is an expensive investment for any healthcare facility. These procedures show how to extend the life of carpet through proper maintenance.

Cleaning the Discharge Unit

In this program the cleaning steps are clearly shown to help EVS staff clean the room quickly and easily. Germs are given a thorough treatment, while the environmental service staff is protected against the exposure to disease. BSI is shown as the recommended procedure. Training covers trash removal, bed sanitation, dust, and wet mopping floors and other cleaning tasks. Training clearly shows the procedures to be followed under BSI, or Universal Precautions guidelines.

Healthcare Environmental Services Technician – Rules of Conduct

Program outlines the “dos” and “don’ts” that EVS staff should follow on very assignment. The “do’s” include: customer relations, respect, working quietly, reporting mistakes and breakage, security rules, burglar/fire alarms, conservation of supplies, knowledge of equipment, organization of supply closet, mops, buckets, wringers, dress code, health and safety requirements, MSDS, safety glasses, shoes and gloves, talking to supervisors and ordering supplies. The “don’ts” include: harassing, intimidating, threatening, arguing, fighting, profanity, theft, undesignated rest areas, smoking, visitations of friends, absences and tardiness, alcohol and illegal drugs, firearms, sleeping and radios/TV.

Healthcare Facility – Office Cleaning

This training program covers the theory and practice of cleaning offices and other areas of a healthcare facility. The routine for cleaning an office can also be applied to lobbies, entrances, employee rest areas, training rooms and office work areas, as well as other areas within the facility.

Safety for Hospital Environmental Services Technicians

This training is extremely important for all-environmental service management and staff to review. The training presents a straightforward view of safety and how the Environmental Services department can implement safety procedures. The safety-training program uses the eight rules of safety. This training shows common causes of accidents. Safety is everyone’s business. Training encourages staff to report all injuries, defective equipment and to remove spills and objects from the floor.



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